The past is in the past.
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Has your product stopped working properly? Do you need our help? Don’t worry, we’ll deal with it. Please contact us via garantie@lts-light.com.
GUARANTEE
OUR PROMISE
PROVIDES SECRUITY
The LED era places high demands on luminaires and lighting systems. As a result, we are designing them for a maximum service life, with the highest-performing modules and first-class generation management for consistent light quality. In the long term, this saves maintenance costs and reduces subsequent costs.
As you’d expect, our products comply with the usual standards and requirements (CE, ENEC, EN60598, EN55015, EN61000, EN61547, EN62471, VDE). Our standard LED products come with a 5-year warranty. At the end of the specified service life of our luminaires (generally 50,000 hours), the modules do not completely fail, their effectiveness is simply minimally reduced. For our standard luminaires we guarantee 50,000 hours within 5 years at L80 B20 - this means that only 20% of the installed modules perform at below 80% of the original light output*. Alternative modules are available on request to meet individual requirements in terms of service life, colour reproduction and efficiency.
Given that the service life of the luminaires depends on the installation environment and the climatic conditions, an extended warranty, which is exactly tailored to requirements, can be provided depending on certain project conditions. Comprehensive tracking and identification of manufactured products is guaranteed along the entire supply chain, so that we can trace the path of each luminaire right up to the used module.
*Unless other information is specified on the data sheet. Subject to technical alterations.
